What to Do When Your Claims Adjuster Doesn't Call Back

Person analyzing documents with a pen.

It can be pretty frustrating to be dealing with a claims adjuster. The thing is, the claims adjuster has to get in touch with you to keep you posted on the progress of your claims and let you know what your next steps should be. They should be able to inform you how much compensation you can get for your injuries. Additionally, you'd have to wait for their signal so you can start the repairs of your car or at least get an estimate for the fixes.

The problem is when the claims adjuster doesn't call you back. What should you do? How can you protect yourself? Read on as the best accident attorney in Los Angeles shares a quick guide on what you can and should do if the claims adjuster doesn't call you back:

Why Do Claims Adjusters Not Call?

There are different possible reasons why your insurance adjuster might not be calling:

The Insurance Adjuster May Be Deliberately Trying to Slow Down Your Claim

When you're in an accident, the insurance adjuster's job is to investigate the claim and determine how much the insurance company should pay. However, insurance adjusters sometimes try to stall the process to save the company money.

There are a few reasons why an insurance adjuster might deliberately slow down your claim. First, they may want to see if you'll give up and go away. If they can stall long enough, you may get frustrated and give up on your claim altogether.

They May Be Trying to Low-Ball You

The insurance adjuster may be trying to low-ball you on your settlement. They may give you an initial offer much lower than you deserve, hoping you'll take it out of desperation.

They May Be Hoping You'll Make a Mistake That Will Cost You Your Claim

The insurance adjuster may be hoping you'll make a mistake that will allow them to deny your claim. For instance, if you miss one deadline or fail to provide required documentation, they may use that instance as an excuse to deny your claim.

There Claims Adjuster Doesn't Have Anything to Report

If you are experiencing claim difficulties and have been told by your claims adjuster that they don't have anything to report, it's important to remember that this doesn't mean that your claim is without merit. Claims adjusters are often busy and may not have had the opportunity to investigate your claim fully.

The Insurance Company Continuously Earns Interest on Its Money While Waiting to Pay You

Did you know that when you make an insurance claim, the insurance company doesn't have to pay you immediately? In fact, the insurance company can continue to earn interest on its money while waiting to pay you.

Here's how it works. When a person makes a claim, the insurance company will investigate to ensure that the claim is valid and that you are entitled to receive payment. During this investigation, the insurance company can continue earning interest on the money it would otherwise have to pay out to you.

This delay in payment can be frustrating, especially if you are counting on the money to pay for repairs or medical expenses, and even more so if you don't hear anything from your claims adjuster.

What You Should Do When the Claims Adjuster Doesn't Call You Back

If you've been in an accident and are dealing with an insurance company, you know the frustration of waiting for a call back from the claims adjuster. You may have even called multiple times and still not received a response.

Don't give up hope! Here are some tips on what one can do when the claims adjuster isn't calling back:

1. Keep a log of all your attempts to contact the adjuster. This will be handy if you need to escalate your claim or file a complaint. Ensure you have the records, including the dates and times of your call attempts.

2. Call the insurance company's customer service line and ask to speak to a supervisor. They may be able to help you get in touch with the adjuster or give you updates on the status of your claims. Remember to stay calm during your call so you can be assisted appropriately.

3. Send a certified letter to the insurance company with a return receipt requested. This will create a paper trail documenting your attempts to contact the adjuster.

4. If you still can't get a response, you should hire a lawyer to help you with your claim. A lawyer who specializes in car accident claims can help provide you with a better understanding of how much you deserve to get and what the claims process is like.

Additionally, your lawyer can give you an idea of your rights and options after a vehicular accident to help you make smart decisions. They can also help review the insurance policy covering the liable party.

5. Consider using your own insurance. If you are in a hurry to take care of car repairs faster, it might be a good idea to use your own insurance, especially if you have collision coverage on your car.

Don't allow the insurance company to drag their feet on your claim. Taking these steps can help ensure you get the attention and compensation you deserve. This will allow you to pay for the expenses of the repairs, whether or not you caused the crash, minus the cost of your deductible.


Waiting for your claims adjuster to call can be exhausting. You may feel like you are running on a hamster's wheel and may not hear from your adjuster for days or weeks. It is crucial to keep track of your claim progress and contact your adjuster if you have any questions or concerns. It's also recommended that you work with one of the experienced California accident attorneys who can help you navigate the entire process of getting your compensation.

Mendez & Sanchez Law offers you the legal services of the best accident attorney in Los Angeles. Schedule your consultation with us today!


Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Tell Mendez & Sanchez About Your Case.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Let's Get
in Touch
8am - 5pm
Personal Injury California
Personal Injury
Compensation California

Thank you for choosing our personal injury website. To address your legal inquiry effectively, please provide detailed information about your case in the form below. Expect a prompt response within one business day. We appreciate your cooperation and look forward to assisting you.

Thank you! Your submission has been received.
Oops! Something went wrong while submitting the form.
Text UsCall Us
Available 24/7  |  Hablamos Español
Chamber of Commerce Badge